Tag Archives: customer service

Antique Auto Repair and Maintenance at Muskegon Brake & Tire

Antique Auto Repair and Maintenance at Muskegon Brake & Tire

Here at Muskegon Brake & Tire we eagerly await the time of year when the old cars come out.  It's a magical time of year, and we are always excited when the first antique vehicles start rolling into the shop.  Old cars pose a special challenge when it comes to vehicle repair.  Not every shop has technicians that are familiar with how these special vehicles need to be cared for.  Not every shop has the supplier network to find parts for the vehicles at a reasonable price.  We do have a special affinity for Corvettes.  We stock, sell and manufacture parts for antique Corvettes from 1963-1982.  Not many people in our area know that we specialize in corvette repair, but we are well known in the Corvette world.  People bring their cars from all over the state (and sometimes outside the state) for service here at Muskegon Brake & Tire.  If you have that special vehicle that only comes out in good please know that we can keep it in tip ... read more

The "dealership" doesn't love you

The "dealership" doesn't love you

  I just got off the phone with yet another customer that is tired of getting the run-around from "the dealership".  Which one?  Does it matter?  I field these calls regularly and I spend my time commiserating with customers that just want to be heard.  They want to know what the urgency of the recommended repair is.  They are tired of scare tactics and huge estimates that "HAVE TO BE DONE IMMEDIATELY" because the car is broken.  Do I want to fix all the things that are wrong with your car?  Of course!  Am I going to try to scare you into a repair that doesn't need to be done today?  Of course NOT!  Why?  Because that's not how I like to be treated.  *whew* Sometimes you just have to vent.  Why does this upset me so much?  Because every time a person comes out of an experience like this their impression of the auto repair industry as a whole suffers.  It makes my job harder be ... read more

For those who "don't know anything about cars"

For those who "don't know anything about cars"

We constantly hear the phrase "I don't know anything about cars" from our clients, customers and friends.  Guess what?  Most people are in the same boat.  A new vehicle rolling off the production line today can have 25 or more modules (computers) that control every function in the car.  With the advent of fuel injection, "drive by wire" and CANbus systems your car works nothing like a car produced 30 years ago.  When you push the gas pedal there is no mechanical link between the pedal and the engine, it's all sensors, wires and computers.  There are no more relays and switches, the turn signal stalk sends a signal to the computer to turn on the turn signal. What this means is that most people have a vague notion at best of the inner workings of their own vehicle.  Unless you are in the automotive profession and have kept up with the changes in vehicles there is no reason for you to know exactly what's going on un ... read more

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