We see many people in our front office in the course of a week, and a fair amount that we know by name. We love to be able to greet a familiar face and hear about what's going on in their life. We love to know about kids, pets, family, and work. We are here to listen to what's going on with your car, the noises, sensations and smells that are the symptoms of a problem.
When it comes to talking about our customers' cars, we know that the "problem" with the car is not the real reason that they are here. They are here because a problem with their car is interfering with what they need to do today. We make it our goal to remove that obstacle so they can get on with their life as quickly as possible, with as little financial discomfort as possible.
We go beyond that in order to educate our customers about their car, and how to get the most out of their second largest monetary investment. We highlight upcoming repairs and maintenance items and let them know which are the most important and how they can get the biggest "bang for their buck."
That is how we want to be treated when we deal with someone who is providing a service for me, and that is what strive we deliver. Do unto others as you would have them do unto you.