Muskegon Brake & Tire - Broadway Ave
They were able to book me an appointment right at my requested time. Although, I ended up dropping off the vehicle the night before which felt secure! It’s right on the other side of the roughest area. They were done the same day with all requested services. They sent me updates via email and text. Their system was pretty cool, it listed the items inspected with technicians comments and after you review, you can select which suggestions you do or don’t want and their quoted price so you’re not smacked in the face later at the counter with an obscene, unexpected number. The pricing was on the low end compared to what I’m used to paying around Grand Rapids. My only complaint is some of the technicians comments seemed unnecessary. I asked specifically for an alignment because I felt my vehicle was pulling and my steering wheel had a slight tilt. Yes, it was OCD level slightly tilted but the car vibrated quite bad with my lead foot on the freeway. The technician made a comment stating it “barely pulled.” And then, it’s obvious he didn’t check if the alignment actually fixed my complaint because even though he felt the adjustment was slight, it fixed the problem and my wheel is straighter than the day I bought the car. All in all, good experience and don’t regret my choice for new business. Just wish they would respect customers concerns and check their work.
Hi Brooke, we appreciate your feedback! We're glad that your overall experience with us was positive and that our online system and pricing met your expectations. We apologize for any unnecessary comments made by our technician and for not explicitly addressing your concerns regarding the alignment. Your feedback is valuable as we strive to improve, and we'll make sure to address these issues internally. Thank you for choosing us, and we look forward to serving you again!
- Muskegon Brake & Tire - Broadway Ave