Michigan Auto Repair

Muskegon Brake & Tire - Whitehall Road(231) 638-5359
5
Google
Muskegon Brake & Tire - Whitehall Road

Excellent service. Rick was great!

Thank you for the kind words, Benjamin! We're thrilled to hear that you had an excellent experience with us. We'll make sure to pass on your compliments to Rick. We look forward to serving you again soon!

- Muskegon Brake & Tire - Whitehall Road
5
Google
Muskegon Brake & Tire - Broadway Ave

My experience and Muskegon brakes was great. I thought my tire just needed some air but actually I had ran over something and they fixed it for me and also I had a little issue with what happened while they were fixing my tire and they also repaired that they didn’t even have to tell me that they did it, but they didn’t show me the damage and they fixed it. A matter fact it was the next day. They are great and if I ever need Michigan Muskegon brakes again I will most definitely go there. Great people thank you so much for helping me Muskegon brakes.

Dear Theresa, thank you for your 5-star review! We're glad to hear that you had a great experience at Muskegon Brakes. Our team takes pride in going the extra mile to address all car issues. We appreciate your kind words and look forward to helping you again in the future. Thank you for choosing us!

- Muskegon Brake & Tire - Broadway Ave
5
Google
Muskegon Brake & Tire - Whitehall Road

My car is great no more noise!! I'll come back if there any problems Thanks again

5
Google
Muskegon Brake & Tire - Broadway Ave

Jim, thank you for the 5-star rating! It's great to hear that you had a positive experience with us. If you have any further feedback or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

- Muskegon Brake & Tire - Broadway Ave
5
Muskegon Brake & Tire - Whitehall Road

As usual we had outstanding service.

Thank you, Ted and Sue, for your fantastic review! We're thrilled to hear that you consistently receive outstanding service from us. Your satisfaction is our top priority, and we appreciate your continued support. Please let us know if there's anything else we can do for you!

- Muskegon Brake & Tire - Whitehall Road
5
Muskegon Brake & Tire - Broadway Ave

They helped discover more about what was wrong with my new truck than what we originally thought. Thanks to them and the detailed findings and print off I am able to fight the dealership on getting them to repair the truck through the BBB for selling a vehicle with warped rotors plus more! Grateful for their findings and honesty

Thank you Ashley for your wonderful review! We were happy to help you uncover the issues with your truck. It's great to hear that our detailed findings have empowered you to seek the necessary repairs. If there's anything else we can do to assist you, please don't hesitate to reach out!

- Muskegon Brake & Tire - Broadway Ave
5
Muskegon Brake & Tire - Whitehall Road

Honest, though, trustworthy, likable people

Thank you for the kind words, Steven! We strive to be the honest, trustworthy, and likable people you mentioned. Your satisfaction is our top priority, and we look forward to serving you again soon!

- Muskegon Brake & Tire - Whitehall Road
5
Google
Muskegon Brake & Tire - Broadway Ave

It was a great experience. The staff and owner are very polite and kind. I am so happy to have had my vehicle serviced there.

Thank you for the great review, Cherryl! We're glad you had a positive experience with us.

- Muskegon Brake & Tire - Broadway Ave
5
Google
Muskegon Brake & Tire - Broadway Ave

They were able to book me an appointment right at my requested time. Although, I ended up dropping off the vehicle the night before which felt secure! It’s right on the other side of the roughest area. They were done the same day with all requested services. They sent me updates via email and text. Their system was pretty cool, it listed the items inspected with technicians comments and after you review, you can select which suggestions you do or don’t want and their quoted price so you’re not smacked in the face later at the counter with an obscene, unexpected number. The pricing was on the low end compared to what I’m used to paying around Grand Rapids. My only complaint is some of the technicians comments seemed unnecessary. I asked specifically for an alignment because I felt my vehicle was pulling and my steering wheel had a slight tilt. Yes, it was OCD level slightly tilted but the car vibrated quite bad with my lead foot on the freeway. The technician made a comment stating it “barely pulled.” And then, it’s obvious he didn’t check if the alignment actually fixed my complaint because even though he felt the adjustment was slight, it fixed the problem and my wheel is straighter than the day I bought the car. All in all, good experience and don’t regret my choice for new business. Just wish they would respect customers concerns and check their work.

Hi Brooke, we appreciate your feedback! We're glad that your overall experience with us was positive and that our online system and pricing met your expectations. We apologize for any unnecessary comments made by our technician and for not explicitly addressing your concerns regarding the alignment. Your feedback is valuable as we strive to improve, and we'll make sure to address these issues internally. Thank you for choosing us, and we look forward to serving you again!

- Muskegon Brake & Tire - Broadway Ave
5
Muskegon Brake & Tire - Broadway Ave

good

Kathie, it's wonderful to hear that your experience with us was good. We strive to provide excellent service to all our customers. If you have any further comments or feedback, please feel free to reach out. Thank you for choosing our company!

- Muskegon Brake & Tire - Broadway Ave
Muskegon Brake & Tire is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Muskegon Brake & Tire - Broadway Ave (231) 733-0874, Muskegon Brake & Tire - Whitehall Road (231) 766-2555 if you have any issues in accessing any area of our website.